01
Built for discretion.
Role-based access, encrypted client records, and audit trails designed for environments where privacy is non-negotiable.
Field-level redaction · signed events · least-privilege
Enterprise CRM · For Luxury Operators
The operating system for the world's most discerning clientele.
Lumos unifies vendor coordination, bespoke requests, and high-value client intelligence into a single, audit-grade workspace — engineered for agencies who cannot afford to forget a detail.
LIVE WORKSPACE — INSIDE THE OPERATOR'S COMMAND CENTRE
Good morning, Amelia.
Revenue · MTD12%
£1.24M
Outstanding AR4%
£318k
Collection Rate3%
84%
Open Requests8
47
SLA Breaches
3
Active Clients3
312
Needs Your Attention12
Revenue Trend
£1.24M▲ 12% vs last month
Billed vs collected · last 8 weeks
Receivables Aging
Current (0–30)£186k
31–60 days£74k
61–90 days£38k
90+ days£20k
Quick Actions
Today's Schedule4
09:30
11:00
14:00
16:30
Recent Activity
Marcus Webb issued invoice INV-2026-0331
8 min ago
Sophie Laurent resolved REQ-1163
32 min ago
Nina Kaur added client Claudia Bianchi
1h ago
Charles Bourne uploaded contract to Takeshi Morimoto
2h ago
One workspace. Every request. Every relationship. Every revenue stream.
LDN07:16MCO08:16DXB10:16SIN14:16OPSLIVE
Built for the operations behind the world's most discerning clients
Concierge housesFamily officesPrivate members' clubsHospitality groupsLifestyle managementPrivate aviation desksEstate officesYacht & charter desksArt & collections advisorsClose protection teamsConcierge housesFamily officesPrivate members' clubsHospitality groupsLifestyle managementPrivate aviation desksEstate officesYacht & charter desksArt & collections advisorsClose protection teams
Discretion, switched on.
Encrypted at restField-level redactionSigned audit events
01 — Platform
A system for operators and their principals.
Lumos has opinions on everything — requests, vendors, billing, discretion. That's thousands of decisions your team never re-makes, with an audit trail behind every one.
- Client dossiers with tiers, codenames, and preferences
- Vendor orchestration with audit-ready trails
- Multi-currency invoicing and reconciliation
- Live SLA monitoring and on-call handoffs
Sophia Reinhardt
CLT–00187 · CODENAME HARRIER
Krug Grande Cuvée — never Dom PérignonPREFERENCE
Wedding anniversary · 14 JuneIN 2 DAYS
Shellfish allergy — entire householdCRITICAL
Client intelligence
Every preference, allergy, anniversary, and prior request — surfaced the moment your team needs it.
Lead tracking
Concierge operations
Analytics & reporting
Workflow automation
02 — The Standard
Enterprise software, delivered like a private service.
Three commitments behind every deployment — the difference between a tool you tolerate and a standard your principals never notice slipping.
02
Engineered for scale.
Multi-entity, multi-currency, multi-region — without the brittleness of bolted-together tools.
Multi-entity · multi-currency · multi-region
03
Delivered as a partnership.
Dedicated onboarding, custom workflows, and a named account team. Not a help-desk ticket queue.
Named team · custom onboarding · white glove
03 — The world of luxury
Every world of luxury, one standard.
London heritage, Monaco discretion, Dubai ambition, Singapore precision — luxury speaks a different language in every capital. Lumos is built to understand them all, in a single workspace. Drag the globe, or pick a city.
LOCAL TIMELDN · 07:16:58
Capitals of luxuryFour cultures · one standard
From London's heritage to Dubai's ambition — every code of luxury, interpreted in a single workspace, held to one standard.
04 — What we stand for
Earned quietly. Never invented.
Every line below is a promise we'd rather lose business than break.
We started Lumos after watching brilliant teams lose relationships worth millions to a forgotten allergy or a missed renewal. We're building the system we wish they'd had — one that never forgets a detail, and never makes a principal feel managed by software.Our founding promise
Discretion isn't a feature we ship — it's the default we refuse to compromise. We'd sooner lose a deal than leak a name.
Your principals should never sense the software. The day a tool makes service feel managed, we've built it wrong.
Every figure should trace to its source. Trust is built on a trail you can prove — not a number you're asked to believe.
Onboarding should feel like gaining a discreet partner, not installing a system. We learn your standard before we touch a setting.
We'd rather be honest about being early than dress up borrowed praise. The testimonials will come — once they're truly earned.